Wrong goods delivered / Missing item

We work with a 3rd party logistics company, who helps pack and process our orders. Although we strive to send out the orders correctly, and have a system in place to reduce the likelihood of this happening.  Sometimes packing mistakes can still happen (we wish they didn’t).

On the rare occasion that you have received a wrong item or you are missing an item from your order, please follow the steps below: 

1. Please send an email with your issue to help@ninepine.com

2. Please attach the following photos to the email above:

- One of the outer bag the item came in (so we can see the label sticker on it) 

- A photo of the item you have received (highlight the issue, size, colour, model)

3. We’ll review your issue personally and get back to you within 2 business days (Mon-Fri) via email.