We get that exchanges are a very brick and mortar and time consuming thing. But customers appreciate it. Many other companies do not do online exchanges and require customers to do a separate return and make a new order.
We offer free exchanges for a different size or model with an equivalent value (as long as the original item is in original condition, unused, unwashed and stain free) in all EU member states.
We only offer free exchanges to EU customers. Exchange requests but occur within 20 days of receiving the original item.
An original item can be exchanged a maximum of two times.
We do not offer free exchanges for NON EU which are:
Norway (NO)
Australia (AUS)
USA
Switzerland (CH)
United Kingdom (UK)
Singapore (SG)
United Arab Emirates (UAE)
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