We take extreme care and pride in the quality of our items. However, all our garments are hand sewn and made, so human mistakes can of course occur - we won't pretend that we are perfect. Please note that general wear-and-tear related issues may not fulfill the definition of a manufacturing defect.
Do not submit reclaims as “ Return” in the portal, they need to be submitted as “Product Problem”.
On the rare occasion that you believe that you have received a faulty item, please follow the steps below:
1. Register your reclaim/product issue via our portal here
2. Follow the prompts and be specific in describing the issue.
3. Upload a photo of the described issue (you will not be able to submit it without a photo).
4. We’ll review your issue personally and get back to you within 2 business days (Mon-Fri) via email. We will need to determine whether the issue arose from a production defect or wear-and-tear, and take next steps accordingly.