Online orders can be returned or exchanged (in-person only) at our flagship store in Stockholm. The items have to be in the original condition, unwashed and with the original tags.
Do not send any items to our store address as we cannot accept packages from private individuals.
Please be aware that the store has their own process of how they deal with exchanges. First they have to register it as a return (issue a refund) and then make a new order in store to be paid when you are there. This is for the different cash-flows (store+online) to be accurate. This is quite common practice.
We don't always have all items in store, so if there is a specific item you are after, please contact us via help@ninepine.com to check the availability first.