1. Register your return via our return portal here
2. Once you have filled out the online return form you will get an email with shipping instructions, including a return receipt. Please note that the return receipt must be included in the package.
3. Print the prepaid shipping label which is sent to you via email (if you can’t locate the label, please check your spam or promotions folder). If you still do not find it, please get in touch with customer care team on help@ninepine.com
4. Attach the shipping label to your package and drop it off at your nearest service point. You can find the links for your selected carrier below
Please note that the returns process can vary slightly depending on the country you are returning from. You will receive your specific returns instructions when you submit the return through the portal.
→ See "Returns drop off locations"